Last Updated: January 2024
🛡️ Our Promise: Your satisfaction is our priority. We're here to help!
1. Product Refunds
Eligible for Refund:
- Damaged products on delivery
- Wrong product delivered
- Quality issues / stale products
- Missing items in order
Not Eligible:
- Consumed products
- Custom cakes (after confirmation)
- Products returned after 2 hours
- Change of mind
2. Refund Process
- Step 1: Report within 2 hours of delivery (call/email with photos)
- Step 2: Verification within 24 hours
- Step 3: Choose replacement or refund
- Step 4: Refund processed in 3-5 business days
3. Refund Timeline
| Payment Method | Timeline |
|---|---|
| UPI (PhonePe, GPay) | 3-5 business days |
| Credit/Debit Card | 5-7 business days |
| Net Banking | 5-7 business days |
| Cash | 5-7 days (via bank transfer) |
4. Membership Refunds
- Within 24 hours: Full refund if no benefits used
- After 24 hours: No refund (benefits available immediately)
- Cancel anytime for next billing cycle
5. Order Cancellation
| Cancellation Time | Refund |
|---|---|
| Before preparation | 100% |
| After preparation starts | No refund |
| Custom cakes (24+ hrs before) | 50% |
| Custom cakes (<24 hrs) | No refund |
6. How to Cancel
- Call: +91 70109 77376
- Email: [email protected]
- Visit store in person
7. Contact for Refunds
Customer Support
Phone: +91 70109 77376
Email: [email protected]
Hours: Open 24/7
Grievance Officer
Email: [email pro