Privacy Policy

Last Updated: January 2024

1. Introduction

Vetrivel Bakery is committed to protecting your privacy. This policy explains how we handle your information in compliance with the Information Technology Act, 2000 and related Indian laws.

2. Information We Collect

• Identity Data: Name
• Contact Data: Phone number, email, address
• Transaction Data: Order details, membership subscriptions
• Technical Data: IP address, browser type, device info

3. How We Use Information

• Process orders and deliveries
• Manage membership accounts
• Send service communications
• Improve our services

4. Data Sharing

We share data only with:

• Payment gateways (for transactions)
• Delivery partners (phone & address only)
• Legal authorities when required by law

We do NOT sell your data to third parties.

5. Data Security

• SSL encryption for data transmission
• Secure servers with access controls
• PCI-DSS compliant payment processing

6. Data Retention

• Transaction records: 8 years (tax compliance)
• Membership data: Duration + 2 years
• Marketing data: Until consent withdrawn

7. Your Rights

• Access your personal data
• Request correction of data
• Withdraw consent
• Request data deletion

8. Cookies

We use cookies to remember preferences and analyze traffic. You can control cookies via browser settings.

9. Grievance Officer

10. Contact